1. Information We Collect

We may collect the following types of personal information, depending on the nature of your interaction with us:

Personal Identifiers: Name, address, email address, phone number, and government-issued identification numbers (such as driver’s license or Social Security number).

Commercial Information: Records of products or services purchased or considered, insurance policy numbers, and other transaction history.

Internet or Network Activity: Information regarding your interactions with our website, including IP address and browser type.

Geolocation: Data such as your IP address or physical location.

Audio, Visual, and Electronic Information: Voice recordings or video (e.g., customer service calls).

Professional and Employment Information: Job titles, work history, and employment status.

Sensitive Personal Information: Social Security numbers, bank account details, and payment information.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To provide, maintain, and improve our insurance products and related services to verify your identity and process transactions. For security purposes, including fraud detection and prevention to analyze and improve our products and services through research and development to contact you for customer service purposes or with relevant marketing communications to comply with legal obligations.

3. How We Protect Your Information

We take the security of your personal information seriously and implement physical, electronic, and procedural safeguards to protect it. Access to your information is restricted to authorized personnel only. We do not disclose any personal information except as required by law or as described in this Privacy Policy.

4. Information We Share

We may share your personal information with the following parties:

Service Providers: Third-party companies that assist in providing our services, such as data processing, customer support, or marketing.Affiliates: Companies related to us that provide additional financial products or services.

Legal and Regulatory Authorities: As required by law, we may share your information with government authorities or law enforcement.

We do not sell personal information to third parties. If you no longer wish for us to share your information, you can opt out by contacting us as described below.

5. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by legal, regulatory, or business obligations.

6. Cookies

We may use cookies or other tracking technologies to enhance your experience on our website. These tools help us analyze traffic and improve our services. You can disable cookies through your browser settings if desired.

7. Your Privacy Choices

You may have the right to request access to the personal information we hold about you, request its correction or deletion, or limit how it is used. To exercise your rights, or if you wish to opt-out of any data sharing, please contact us at [email protected]

8. Compliance with 10DLC Messaging and Consent Requirements

In compliance with regulations governing the use of 10-Digit Long Code (10DLC) messaging for commercial purposes, Rosa Olmedo Insurance Agency Inc uses 10DLC messaging to communicate with clients regarding their insurance policies, renewals, claims, and other service-related matters.

To ensure compliance, we carefully review the language presented in this Privacy Policy, particularly regarding data consent. We do not claim to have the consumer's consent to share end-user data with third parties for marketing purposes. While we may share end-user data essential for business operations, we refrain from sharing consumer data for lead generation or sales to third parties, as this type of campaign is strictly prohibited and will be rejected. Our Privacy Policy upholds these practices to protect your data.

9. Text Message Opt-In

By providing your mobile phone number and opting into receiving text messages from Rosa Olmedo Insurance Agency Inc, you agree to receive informational and promotional text messages from us regarding our services. These messages may include, but are not limited to:

Policy reminders and updatesPromotional offersImportant service agreements.

You may opt-in by clicking on the following link: SMS Opt-In

10. Text Message Opt-Out

If you are receiving text messages from us and wish to stop receiving them, you can opt-out at any time. To stop receiving text messages, simply reply to the message you received with "STOP" or "UNSUBSCRIBE." You may also contact us at (951) 444-7055 or

[email protected] to request removal from text message communications. Please note that opting out of marketing texts does not impact your ability to receive important non-marketing emails or phone calls related to your active policies.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Please review this policy periodically for any changes. Your continued use of our website or services following any updates constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Rosa Olmedo - Farmers Insurance Agent

[email protected]

+1(951) 444-7055